Sunday, 5 February 2012
7 considerations for identity management
7 considerations for identity management
By Datacraft | Jun 22, 2010
Many people report using as many as 6 different channels and 5 applications for communication each day. In practice, many employees fail to reach their colleagues on the first attempt, given the choice of channels and a lack of context around the most effective method, based on a colleague’s status.
It’s no wonder then that many organisations worldwide are taking the first steps in unifying their business communications channels in order to improve their employees’ productivity and reduce the delays and costs associated with business communications.
Unified Communications enables people to use the most appropriate communication medium for the task at hand and to switch/merge channels as necessary.
To do this in practice, organisations need to integrate systems, technologies and technology vendors to enable, for example, switching from email to voice, or IM to voice. For unified communications to deliver on the productivity and cost reduction promise, it relies heavily on accurate and consistent contact information.
Managing identity across these components can be problematic because they involve multiple vendors, and technology elements that are new to the network administrators – like voice systems.
Without an integrated approach to identity management across these systems high administrative costs are incurred, security loopholes are created, and a seamless unified communications experience is inhibited.
In this document, Datacraft shares its experience and outlines seven practical considerations to keep in mind when undertaking such a project.
For a fuller exposition of the topic, please save the document from the download link.
| Attachment | Size |
|---|---|
| 7 key steps for Identity Mgmt in a UC world opinion piece.pdf | 364.11 KB |
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