Thursday, 23 February 2012
Honda MPE improves customer experience with Nimsoft Monitor
Honda MPE improves customer experience with Nimsoft Monitor
By SecurityAsia Editors | Jan 11, 2012
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PrintHonda Motorcycle and Power Equipment (MPE) has deployed Nimsoft Monitor across its infrastructure to enhance its customer experience.
Products used by Honda MPE are manufactured and imported from Honda's many factories around the world including USA, Japan, Thailand, Italy, Belgium and China. Approximately 40,000 products are manufactured in Australia annually for both the local market and for export to New Zealand, South Africa, South Pacific, Egypt, Saudi Arabia and Spain.
Nimsoft Monitor provided Honda MPE with 24/7 visibility o the firm could proactively address network issues before disruptions occured, said Craig Bassett, Senior IT manager, Honda MPE.
Honda MPE will also deploy Nimsoft Real User Monitoring (RUM), a passive monitoring appliance to provide insight into how customers experience the company’s website. Together, Nimsoft Monitor and Nimsoft RUM hope to enable Honda MPE to improve user response times, troubleshoot network issues more effectively, and be proactive in addressing potential problems before they impact users.
Nimsoft Monitor is cloud-ready and was i with Honda MPE’s existing environments.
“If our customers become frustrated, they’ll go elsewhere—most likely to a competitor,” said Bassett. “Nimsoft RUM will give us insight into the end-user experience from our operations center, so we can fine-tune the website to better serve visitors and deliver a satisfying online experience that keeps customers coming back.”
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